Refund Policy

 

We stand behind the quality of our products and your satisfaction is our top priority.

💸 Full Refund Guarantee

If your order is not delivered within 30 days from the shipping date, you are entitled to a full refund — no questions asked.

🔄 Refund Conditions

• You can also request a refund if the item arrives damaged or defective, provided you contact us within 7 days of delivery with a photo or short video as proof.

• Refunds are issued back to your original payment method (PayPal, card, etc.) within 7-15 business days after approval.

🚫 Non-Refundable Situations

• Wrong address provided by the customer.

• Delays caused by customs clearance or force majeure (natural disasters, strikes, etc.).

📞 How to Request a Refund

To start a refund request, please contact our support team via support@caventral.com or through our